Client Profile IVM Telecom is a leading VoIP Service Provider. One of their offerings was to provide hosted VoIP services.
Project Requirements
Avangard Solutions Inc. was commissioned to develop a white label custom VSP operator console for call center customer service. The portal had to be template based for custom integration with different VSP.
Key application requirements included:
Privileged administration of user accounts
Multiple criteria account lookup functionality
Account profile review and update
Customer statement generation
Customer account management
Credit/debit functionality
Multilevel referral payment mechanism
Customized reporting tool
Custom system level configuration management console for Linux servers
Online payments processing
Administrative alerting functionality
Customized branded statements templates
Custom database reporting
Web based configuration utility for network and system settings
Results
The application was developed per customer requirements in very short amount of time and allowed IVM very quickly integrate in production several large customers.
With experience in the latest standards, our development team includes a wide variety of subject matter experts in the areas of e-commerce, CRM, ERP and...
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