An UK based company Spiritel Technologies has brought together the latest generation of IP based telephony technologies to deliver high quality services designed to enable both new and established companies to benefit from the substantial advantages these technologies deliver. Spiritel Technologies is part of Spiritel plc which is the holding company for a growing group of companies whose focus is telecommunications’ services and products and is one of Europe’s leading call termination businesses.
Project Requirements
Avangard Solutions Inc. was hired in several projects: custom VSP portal developments; development of web based reseller management and commissioning application; Development of secure XML APIs for VSP integration; Development of order processing and commissioning application. One of the larger projects developed for Spiritel Technologies required the following functionalities:
Administrative portal with customizable user access privileges
Multi-layer mechanism for complex agent commissioning
Integration with fulfillment/deployment agencies
Real time order processing and tracking
Real time provisioning of CPE devices
Real time exception handling for all system processes
Online product returns and replacement process management
Credit card payments and ACH transactions bank interfaces
Customizable template based subscriber management portal
Advanced search functionality
Real time and bulk data manipulation and loads from different external sources
Integration with existing billing/switching platforms
Custom help desk and ticketing application
SOAP based web services APIs for total account management
Ongoing system maintenance and support - dedicated personnel
Complex set of online reports for revenue assurance
Results
The rich feature set provided by the integrated solution gives competitive edge of Spiritel Technologies in a fast growing and saturated market. Allowing them to concentrate on business development rather than operational tasks.
With experience in the latest standards, our development team includes a wide variety of subject matter experts in the areas of e-commerce, CRM, ERP and...
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