Client Profile

REDO Ltd. started as a Bulgarian-American real estate investment fund with the target to profit from the expected real estate boom in the country and the East-European region. As such the company was among the pioneers on the Bulgarian real estate market and thus was able to make several high-value deals for its shareholders. Later, REDO enlarged its operations by entering also the real estate and financial consultancy businesses.

Starting from the capital of Bulgaria - Sofia, today the company has offices all over the country and the Balkan region. In just a few years REDO Ltd. has evolved into a major real estate company. REDO fosters close collaboration between buyers, sellers and the real estate consultant -  the target is always to find the optimal solutions for all parties involved in the deal.The company focuses on the local knowledge of the property market and the real estate trends.

Each of the offices is independent to develop its own business plans and to focus on the area.

Project Requirements

REDO has significant volume of international and long distance calls and as a result high communication expenses. Also, the company has several locations in different cities and countries. Moreover, company employees travel regularly on business trips nationally and internationally and part of them work from their homes

REDO required a unified platform for management of its communications supporting all Class 5 features. The system  was required to offer a robust reporting functionality to track costs of different locations and employees. Finally the company required to track and record calls between employees and customers.

Solution

Avangard Solutions offered the Basic version of the AVAVoIP platform coupled with open source Asterisk server and thus was able to provide an Enterprise VoIP solution to the customer. 

Core features include:

• Unified friendly user interface for managing multiple pops
• Flexible mechanism for managing long distance providers and routes
• Flexible priority routing based on: priority, cost, quality, prefix match for maximum margins
• Real time call authorization and call routing
• Real time call rating, costing and margin calculations
• Call failover of up to 5 best termination routes for best employee experience
• Comprehensive cost analysis reports
• Comprehensive traffic reports for assessing routes performance

Network Architecture:

Results

REDO was able to achieve substantial cost savings on international and long distance calls  by switching to VoIP and leveraging its communication costs between different providers. The company also eliminated telecom charges on calls between company locations. Moreover, the company achieved additional flexibility due to easier employee mobility.